What happens after I purchased a product from your store?
If your payment is successful, you will receive two emails from us -- order confirmation and download emails. The download email will contain a unique link for you to download the product you purchased. Please allow up to 15 minutes after your payment has been processed for the download email to arrive. If it hasn't come through by then, please check your Junk email folder, and it's if still not there, please send us an email. We'll contact you back within 24 hours, if not faster in most cases. Each download link is good for one download attempt. Please make sure you're downloading the file to your laptop or computer, not your mobile phone.

How come the download file is a zip file?
Every product purchased on Dreamy Presets comes with a Term of Use agreement along with an instruction document, and other related files depending on the product. The zip file allows us to conveniently package all the related files into one file. To access the files inside the zip file, simply double click on it.

What version of Lightroom are Dreamy Presets products compatible with?
Our presets are compatible with Lightroom 4-6 and Cloud Creative.

How do I install presets bought from Dreamy Presets?
The zip file you download after you purchase contains the presets files along with installation instructions. Please make sure you have the proper software to unzip the file. 

What if I lost my presets?
The download link you're provided after checkout does have an expiration date. Please make sure you backup your preset files after you've downloaded them either to a flash drive or CD in case you need to reinstall them in the future.

How come my photo looks noisy and too sharp when I apply your presets?
Our presets are optimized for RAW files and high-resolution JPG files. If you edit in any other format what's not recommended above, the effect may look too strong. If your photos look noisy or sharp, you can easily fix this by lowering the Sharpening and/or Clarity settings in Lightroom. 

What is your refund policy?
All sales are final and non-refundable. Because our products are digital files, we are unable to provide refund. If you have questions before purchasing, please don't hesitate to contact us.

Can you show me how to tweak the presets to work with my photos? Absolutely. In most cases, you don't have to do any tweaking. The installation instructions included in your download file also contains tips on how to tweak and get the most out of your presets. Please feel free to contact us if you need additional tips.

Can I share my presets with someone else?
No. Our Dreamy Preset collections are copyrighted. The license you buy is a single purchaser license. It license does not extend to companies or partnerships and may not be resold, loaned, and/or gifted to another individual and/or party. 

Is Dreamy Presets related as Style Studio by Style By Alina?
Style Studio has been rebranded and replaced by Dreamy Presets. All Style Studio copyrights have been transferred over to Dreamy Presets.